Frequently Asked Questions

Packages

Teams

Travel

Accommodation & Transfers

Tickets

Payment Options & Refunds

Questions & Contact Us


Packages

How do I book?
All bookings must be made on the online booking platform at www.QRfootballpackages.com. All required traveller information and 50% deposit on your package must be provided at time of booking; with full payment due within seven days of the reservation.
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Am I able to choose my matches, hotels and dates of travel?
Yes. We have provided a selection of set-date travel packages over different periods of the tournament. In each you have the option to choose your level of hotel accommodation, the matches you want to see and what level of ticketing (Category 1 or 2) you desire.
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Is anything available for Groups?
If you have a group of eight or more please go to www.QRfootballpackages.com, find the travel package you want, then click on the ‘Book For Large Group’ button, then fill out and submit the form. A customer service agent will reply to you within 24 hours to assist you with your booking. For groups of seven or fewer travellers you can complete your reservation in the online booking platform at www.QRfootballpackages.com. Please note: for small groups you can make multiple bookings online as long as each transaction has seven or fewer travellers.
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When is the right time to buy the package?
Packages will be available on a first-come, first-served basis and we suggest you book as early as possible to avoid disappointment and to get your first choice of dates, hotels and matches. Quantities are limited for each package.
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Can I buy only part of the travel package?
All Qatar Airways Holidays Travel Packages for the 2018 FIFA World Cup Russia™ must include:

  • Flights on Qatar Airways
  • Accommodation in a Superior or Deluxe hotel
  • 2018 FIFA World Cup Russia™ match tickets
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Additional services may be included and vary from travel package to travel package. These components are inclusive and sold as a travel package as selected via the booking platform at www.QRfootballpackages.com. You are able to purchase multiple and / or consecutive travel packages. Tickets may NOT be purchased separately or on their own through this programme.

What is in the Russia welcome kit?
The Russia welcome kit includes maps, city guides and information on how you can best enjoy the tournament.
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Do I need to get a FAN ID?
Yes, the Russian authorities require each spectator (including children) attending 2018 FIFA World Cup Russia™ matches to obtain a FAN ID prior to travel as a precondition for access to complimentary public transportation and stadium (together with the ticket). The FAN ID is an obligatory name card which must be issued for each ticket holder (including children). Your FAN ID can be used for all the matches you are attending. FIFA® and Qatar Airways Holidays are not at all involved in the application, issuance or use of these FAN IDs and do not assume any liability or responsibility whatsoever in respect to the application, issuance and use of the FAN IDs.

For citizens of foreign countries, the FAN ID also gives the right to visa-free entry into Russia. The FAN ID will be valid for entry into the Russian Federation from 10 days prior to the first match until 10 days after the final match. It is valid for multiple entries and exits during this period.

You are not entitled to cancel the purchase of your package or return your tickets after conclusion of the sale due to you or any of your guests failing to obtain these FAN IDs. You are solely responsible for you and your guests to obtain and carry a FAN ID. Please visit the FAN ID website (www.fan-id.ru) for further information.
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Teams

Which teams are taking part?
There will be a total of 32 national teams participating in the FIFA World Cup™ including host Russia. The remaining 31 teams are determined based on their success in qualifying matches prior to the tournament.
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How will I know who is playing in each match?
The 2018 FIFA World Cup Russia™ draw was announced on December 1st, 2017 determining which teams play in each specific match in the Group Stage. Subsequent rounds including Round of 16, Quarter- Finals, Semi-Finals and Finals will be dictated by results.
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Travel

What if Qatar Airways does not fly from my city?
Qatar Airways' ever expanding global network of more than 150 cities and Oneworld airline partnership connects upwards of 1,000 destinations on a daily basis. Due to routing, the online booking platform cannot serve airfare options to Russia from some Qatar Airways destinations, including many in North America and Europe. You may consider making travel arrangements to the nearest Qatar Airways gateway (or Doha) on your own to take advantage of this programme. The cost of these additional arrangements is at the sole discretion and responsibility of the traveller.
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What if we booked our package and now wish to change our travel dates?
Once booked, packages cannot be amended or changed. It is important to note that packages are non-refundable and non-transferable.
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Can we upgrade our flights?
Once confirmed, you will receive a booking reference number (PNR). You will then be responsible to manage all aspects of your air travel. You are permitted to upgrade your Qatar Airways flights to a higher class of travel if available. Upgrade charges apply when doing so. Downgrading to a lower booking class is not permitted.
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What happens if my flight is delayed or I miss my flight?
It is the traveller's responsibility to manage their flight reservation and to communicate directly with Qatar Airways on any flight delays, cancellations or missed flights. Travellers must also be aware of all Qatar Airways check-in requirements, baggage allowances and carry on restrictions. Unfortunately there are no allowances or refunds for any missed nights or matches due to delays, cancellations or missed flights.
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Do I need a visa to attend?
For citizens of foreign countries, the FAN ID program provides for a visa-free entry into Russia. The FAN ID will be valid for entry into the Russian Federation from 10 days prior to the first match until 10 days after the final match. It is valid for multiple entries and exits during this period. It is the responsibility of all travellers to ensure that they comply with all FAN ID and passport requirements.

Please note, Qatar Airways Holidays takes no responsibility for entry requirements into the Russian Federation. It is your responsibility to ensure you have obtained the appropriate documentation as per the regulations of the Russian Government. For more information, please visit www.fan-id.ru.

You are not entitled to cancel the purchase of your package or return your tickets due to you or any of your guests failing to obtain the correct documentation.
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Can I spend or redeem my Qmiles?
Whilst packages cannot be purchased using Qmiles, you will be able to earn Qmiles on your Qatar Airways flights. Once your booking has been confirmed, you can enter your Privilege Club membership number at check-in or on QatarAirways.com using your booking reference found on the purchase confirmation page.
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Accommodation & Transfers

What are my accommodation options in Russia?
We have pre-selected a number of superior and deluxe hotel properties. When you select your package you will have the opportunity to choose your level of hotel from the options available at the time of booking. It is important to note that the accommodation offered in all our packages are based on availability. We recommend you book as early as possible to ensure your chosen package is available. We do also reserve the right to provide alternative accommodation at a similar level of hotel as hotels become unavailable.
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Can I change my accommodation?
Once you have selected your package you will not be able to move or change your city or hotels as included in your package.
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Are meals also included?
Breakfast is included in all travel packages. All additional meals are at your own expense.
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Will my transfers from hotel to stadium be included?
All travellers with a FAN ID will have complimentary access to free public transport. Complete transportation network information will be included in your travel documents that you will receive via email approximately three weeks before departure. Certain travel packages include dedicated group transportation between hotel and stadium on match day.
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Tickets

When do I receive my match tickets?
Official 2018 FIFA World Cup Russia™ match tickets will be made available to you on arrival in Moscow or St. Petersburg. The location of the ticket pick-up points in Moscow and St. Petersburg will be communicated by email approximately three weeks prior to travel. The lead applicant must be physically present to collect the match tickets associated with the booking. Passports will be required for identification purposes when collecting your match tickets. Upon receipt of tickets, it is your responsibility to store your tickets securely and ensure you bring them with you. Qatar Airways Holidays does not accept responsibility for any lost or stolen tickets. See here for FIFA Ticketing Terms and Conditions.
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How many match tickets can I purchase when I buy my package?
Each package purchased will come with one ticket per match for each traveller registered for the matches selected in your travel package. Additional match tickets are NOT available to be purchased separately.
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What type of match tickets are on offer? Are they premium seats within the stadium?
Qatar Airways Holidays Travel Packages for the 2018 FIFA World Cup Russia™ allows for applicants to choose either Category 1 or Category 2 tickets for all matches (subject to availability). Specific sections inside each category cannot be selected. Ticket allocations are as indicated in the official stadium plans as determined by FIFA and are subject to change. As best possible, your travelling party will be seated together. However, this cannot be guaranteed for odd numbered groups or groups of more than four.
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How can I assure my match tickets are authentic?
As an official FIFA World Cup™ Partner, Qatar Airways tickets are requested and provided directly from FIFA in accordance with FIFA's Ticketing Terms and Conditions of purchase, click here for more details.
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Are wheelchair accessible tickets available?
Accessible seating may be requested but cannot be guaranteed. This request can be made during the last step of the booking process at www.QRfootballpackages.com. If available, additional documentation may be required for approval of accessible seating.
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Payment Options & Refunds

What is the mode of payment?
We accept Visa, Mastercard and American Express. The cardholder must be one of the passengers travelling. Your credit card will be charged when you complete your reservation in the online booking platform. Due to the nature of these packages, we recommend contacting your banking institution prior to making your booking to let them know the approximate amount you will be charging.

Can I get a refund in case of an emergency?
All payments, including air tickets, will be 100% non-refundable once purchased. There are no cancellations permitted. We do strongly recommend purchasing travel insurance through your preferred company providing medical, accident, baggage and cancellation protection in emergency circumstances.
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Do package prices include tax?
Yes, all taxes are included in our packages.
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What if I buy the package but do not make it to the match? Can I get a partial refund?
Match tickets are non-refundable, even if you do not attend.
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Is there a reduced package price for my child?
No. All prices apply to both adults and children.
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Can I pay for the package in instalments?
All packages require a 50% deposit with the balance due within seven days. There is no allowance for late payments and packages will be cancelled with no refund of deposit for balances that are not paid within the seven day allowed period.
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Can I use a relative's or friend's credit card to pay for my package?
The cardholder must be one of the persons travelling on the booking.
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What happens if my personal details are incorrect or incomplete?
If your personal details are incorrect or incomplete you may be prevented from boarding your aircraft, entering Russia or entering the stadium for your match. Please ensure you have filled all personal details accurately and as provided in your passport.
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Questions & Contact Us

How do I contact you with questions?
Our team is happy to help. Given the worldwide interest in these packages, all inquiries need to be submitted via the ‘Contact Us’ form at www.QRfootballpackages.com/contact.
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